Conditions

Terms and conditions

General conditions

An organised environment is great for learning. That is why we need to agree on the rules for participating in our activities. Therefore, we ask you to become familiar with the following terms and conditions, which you must agree to and comply with without reservation. Thank you

They consist of:

Scope of the conditions

Obligations of participants

Prices, payment and cancellation

Subsidy

Cancelled activities

Complaints

Arrangement of equipment rental

Responsibilities of event participants

Warning

General conditions for events organised by Hands On Education

Hereafter just ‘conditions’

Scope of the conditions

  1. These conditions apply to all events and activities organized by Hands-On Education, (hereinafter referred to as “Hands On”) and also to events organized in cooperation with other natural and legal persons.
  2. These conditions also apply to any additional services provided by “Hands On”, which include the provision of equipment, material and other services such as guide, instructor and other services.  


Obligations of participants

  1. The event Participant acknowledges the obligation to provide the Representative or Event Manager with all required documents in accordance with the instructions for action and, in case of doubt, to provide proof of payment of the activity/activities or confirmation of transaction by email to: jeff.short@hands-on.cz
  2. Participants must behave in a polite and civilised manner to other participants in the event and also towards their surroundings. Each participant is responsible for any consequences of his / her behavior.
  3. Any participant of the event who does not use the given services without the fault of “Hands On” has no right to their replacement.
  4. Participants are obliged to pay “Hands-On” any extra costs which could not be foreseen and were not included in the price and any damages caused by the participant.
  5. Outdoor education participants must be physically fit enough to cope with the scope of the activity.

Participants are obliged to obey the organizer’s instructions at all events. To this end, they need to move in close proximity to the organizer and not separate from the group.

Prices, payment and cancellation

  1. Event prices and discounts for participants are agreed upon.
  2. When paying, the participants are obliged to comply with the stipulated deadlines and instructions, otherwise their reservation or eventually advance is forfeited.
  3. Cancellation of participation in the event must be announced immediately on tel. +420 776 318 696 and at the same time by email to jeff.short@hands-on.cz (the date of cancellation is taken as the day when “Hands On” receives the notice of cancellation).
  4. Cancellation fees: In case the participant finds a replacement for himself / herself, no cancellation fees will be charged. Participant transfer is free of charge.
  • Cancellation no later than the 30th day before the start of the activity, including the provision of the first agreed service, a compensation equal to 25% of the price of the agreed services, but at least CZK 100, – per person shall be paid to “Hands-On”.
  • Less than 30 days before the start of the activity, but no later than the 15th day inclusive, prior to the first agreed service, 50% of the price of the agreed services shall be paid to “Hands-On”.
  • Less than 15 days, but no later than on the 7th day inclusive, before the first agreed service is provided, 75% of the price of the agreed services shall be paid to “Hands-On”.
  • Less than 7 days prior to providing the first agreed service, 100% of the price of the agreed services shall be paid to “Hands-On”.   
  1. The range of services included in the price of the event varies from event to event and is listed individually for each event listed on the “Hands-On” website.

Subsidy

  • Selected events or activities organised by “Hands-On” can be subsidized by agreement between the customer and “Hands-On”.
  • Subsidies can be provided comprehensively to an event, activity, or group of participants.
  • The subsidy may be in the form of a cash (price discount) or a material nature.
  • There is no legal entitlement to the subsidy.

Cancelled activities

  1. In the event that the event does not take place for serious reasons on the part of “Hands-On”, it is required:
  • to refund all contributions paid to all participants within 15 days of notification of cancellation
  • in the case of cancellation of participation by individual participants without securing a replacement, “Hands-On” is obliged to return the difference between the paid contribution and the relevant cancellation fee within 15 days from the demonstrable delivery of the notice of cancellation.
  • In case of insufficient number of participants, the event may also be cancelled by the organiser at least 7 days before the event and the advance payments will refunded in full.

Complaints

  1. In case of dissatisfaction with the course of the event, it is best to solve the problem immediately on the spot. Go to the main event organiser and report the issues. We hope that we will be able to resolve the situation to your satisfaction and you will still enjoy the activity after the problem is solved.
  2. If the problem is not resolvable on the spot or if the organiser’s response to your problem is not sufficient, contact Jeffrey Short by email at jeff.short@hands-on.cz no later than 30 days after the end of the event.

Arrangement of equipment rental

  1. Participants are obliged to treat loaned equipment in a fair and responsible manner.
  2. In case of equipment loss or damage, the participant will pay the price of the new equipment.

Responsibilities of event participants

  1. Everyone participates voluntarily and at their own risk. An event manager may prohibit an individual program, or even exclude a participant from the program, or a part thereof, if he/she recognises that health, condition, or experience of the participant does not meet the program requirements.
  2. The participant, or their legal guardian, declares that he/she is mentally and physically able to participate in the events organised by “Hands-On” and in case of injury, will not demand any financial or other compensation from the organisers at “Hands-On”.
  3. With regard to changes in weather conditions, the physical and mental health conditions of the participants and other unfortunate circumstances which may occur during the activity, the event manager may change, limit or replace the program with another.
  4. The right to change the program is reserved in particular with regard to weather conditions, the quality and availability of services required for the activity and the capabilities of participants. For these reasons, there may be a change in planned activity sites, changes in planned lengths of routes, etc. The organisers will notify the participants of the change without undue delay.

Warning

  1. All orientation programs are designed for the maximum range of the activity, irrespective of the individual participant’s experience.
  2. Activities may depend on the weather and the availability of required services.
  3. “Hands-On” reserves the right to make changes to the program.
  4. Each participant in the event is responsible for borrowed equipment. In case of loss, damage or destruction, the participant is obliged to pay the price of the new equipment. Outdoor programs are undertaken by participants exclusively at their own risk as the instructor cannot know the actual experience, physical condition, health and knowledge of each individual.
  5. It is not possible to take dogs and other animals with you at “Hands-On” events without prior agreement in writing from “Hands-On”. In such cases, the participant who brings the animal is wholly responsible for the animal and any consequences which may arise from bringing the animal.

In Ostrava, on 05.05.2019

For Hands-On Education

Jeffrey Short